Terms and conditions

We operate a marketplace. We display Services offered by Hosts, accept bookings, collect payments and provide Guest support in English and Bulgarian.

The Host, not us, provides the Service. We do not own, operate, drive, guide or staff any Service. The Host is an independent business and is responsible for delivering the Service, for its safety, and for holding the licences, permits and insurance that its activity requires.

We are responsible for the booking. We are responsible for the matters within our control: processing your booking correctly, collecting and handling your payment correctly, confirming the booking with the Host, describing accurately what you have bought, refunding you when a refund is due, and assisting you when something goes wrong. Clause 13 sets out what this means in practice.

Services are listed and sold individually. We do not assemble or sell package holidays, and we do not present combinations of Services as a single product. Our AI travel assistant only recommends Services: each Service it suggests is booked and paid for separately (clause 24.2), and any estimated total it shows for a trip plan is provided for information only and is not a price for the plan (clause 24.6). A list of Services you save to My trip is a place to keep ideas, not a package: each Service in it is booked and paid for separately (clause 25.3). We book hotel stays separately, as set out in clause 23. The Platform does not sell flights. Nor is car rental booked on the Platform: our car rental page forwards your search to the website of Top Rent A Car, where you book under its own terms. If, notwithstanding the above, the law treats Services you book with us as a package or a linked travel arrangement, you have every right that the law gives you.

Where a Host imposes its own conditions on a Service (minimum age, fitness requirements, dress code), those conditions are shown on the Service page and form part of your Booking.

You may book without an account. If you create one, you must keep your login details confidential and inform us promptly if you believe that someone else has used it.

Some sign-in links that we send you by email work without a password. Those links are personal to you, expire, and should not be forwarded.

You must be at least 18 to make a Booking. You may book for children, and you are responsible for the accuracy of the details you give us about them.

When you submit and pay for a booking request, it constitutes a request and not yet a confirmed Booking.

We forward the request to the Host. The Host has 24 hours to accept. For a transfer, we offer your request to the drivers able to carry it out, and the first driver to accept becomes your Host. Some Services are confirmed instantly, as stated on their Service page; for those Services, your Booking is made as soon as you pay.

If the Host accepts, we confirm your Booking by email and your Booking is made. At that point a contract for the Service is formed between you and the Host, and a contract for our booking, payment and support services is formed between you and us.

If the Host does not accept within 24 hours, or declines, no Booking is made and we automatically refund in full everything you have paid us. You do not need to request the refund. Refunds are made to the original payment method.

Your Booking confirmation email is the record of what you have bought. Please read it and inform us immediately if anything in it is incorrect.

Prices are shown per guest, unless the Service page says otherwise. You can display prices in several currencies for convenience, but you are always charged in euro (EUR). The Total Price and what it includes are shown before you pay.

One way to pay. You pay 20% of the Total Price to us online when you book (the deposit), and the remaining 80% in cash directly to the Host after the Service is done:

Payment processing fee. A processing fee of up to 3% may be added where the law permits it. It is not charged on consumer cards issued in the European Economic Area and never exceeds the cost of the payment to us. Where charged, it is shown separately before you pay. Because the cost arises at the moment of payment, it is not refunded if a Booking is cancelled, unless the Host declines or cancels the Booking. If you cancel under clause 8.8 or 23.9, the fee forms part of the cancellation fee permitted by those clauses and is not charged in addition to it.

The price you pay when you submit your booking request is the price of your Booking. If the Host cannot honour that price, we will inform you before the Booking is confirmed, and you may either accept the revised price or cancel with a full refund. Once your Booking is confirmed, the Total Price does not change unless you change the Booking. Hotel stays are governed by clause 23.4.

Local charges that authorities or Hosts collect on the spot (entrance levies, tourist taxes, parking, fuel, tolls) are your responsibility and are stated on the Service page where we are aware of them.

Please submit any change request to us. Do not arrange changes directly with the Host, as we cannot guarantee a change of which we are unaware.

We will endeavour to accommodate a change and will inform you accurately whether the Host is able to do so. A change may increase or reduce the price; we will inform you of the difference before anything is confirmed.

Each Host sets the cancellation policy for its own Service, and a Host cannot publish a Service without setting one. The policy is shown on the Service page and in your confirmation email, and those are the terms that apply to your Booking.

Transfers: fixed policy. The cancellation policy for transfers is the same across the Platform and is not set by the Host:

You pay us only the deposit (clause 6.2), so a cancellation is settled on the deposit. Within a window where the policy gives a full refund, the deposit is returned in full, less any processing fee under clause 6.3, except for a cancellation under clause 8.8.

Within a window where the policy gives a partial refund or no refund, the deposit is not refunded. It is kept as the cancellation fee, and you are not charged anything beyond it.

Some Services, such as dated tickets or special events, cannot be cancelled. Where this is the case, the Service page states it clearly before you pay. Clause 8.8 nevertheless applies to them.

No 14-day withdrawal period under EU law. Under EU consumer law, the right to withdraw from a distance contract within 14 days does not apply to leisure services, such as experiences, tours, attractions and tickets, or to accommodation, where these are provided on a specific date or for a specific period. Nor does it apply to passenger transport, such as a private transfer. Most Services on the Platform fall into these categories, and the cancellation terms above apply to them instead. A Service with no fixed date may be cancelled within 14 days of booking, as long as it has not yet been delivered. If the law of your country of residence gives you a right to cancel, see clause 8.8.

Refunds are made to your original payment method within 3 to 7 business days of our confirmation of the cancellation. The time your bank then takes to credit the refund is determined by your bank.

If the law where you live gives you more. If the consumer law of the country where you live applies to your Booking and lets you cancel a Service booked at a distance (on the Platform, on WhatsApp or by phone) on better terms than this section, for example within a set number of days of booking it or for a lower fee, you retain that right in full and we will give effect to it. We then refund your deposit less any fee that law allows, within 14 days, and you owe the Host nothing. Any processing fee under clause 6.3 forms part of that fee and is not charged in addition to it. Where the Service's own cancellation policy gives you more, that policy applies. This clause applies to every Service, including a Service that clause 8.5 describes as non-cancellable.

In these cases, we are responsible for resolving the matter, and we will do so.

If a Host cancels, or fails to provide the Service, or provides something materially different from what was published on the Service page, you may choose either:

What counts as "materially different". The comparison is against what the Service page and your confirmation promised, not against expectations or personal taste. For example: a different route or site than published, a materially different vehicle type, a significantly shorter duration, or a listed core component that was not delivered. We assess each case on the basis of the listing, the correspondence and the documentation provided by both parties, and we inform you of our decision and the reasons for it. This does not affect your right to use the procedure in clause 17 or to go to court.

If the Host does not attend, you will not have paid the Host anything, so there is nothing to recover from the Host. We refund your deposit in full.

If you have paid the Host and the Service was not provided as booked, please inform us. We will pursue the matter with the Host on your behalf and press for repayment. We cannot guarantee the recovery of money that we never held.

Please inform us as soon as possible, ideally while you are still at the destination, when we are still able to remedy the situation. Please attach any supporting documentation you have, such as photographs and messages.

Some Services depend on the weather or on conditions beyond anyone's control. Where a Host cancels for safety reasons, clause 9 applies and you incur no penalty.

Where an event outside reasonable control (war, civil unrest, natural disaster, epidemic, strike, airspace closure, government restriction) prevents a Service, we refund your deposit in full. You owe the Host nothing for a Service that did not take place.

You must provide accurate names, ages and contact numbers, and inform us of any relevant medical or accessibility needs. Incorrect details are the most common reason for a failed Booking.

You must be at the meeting point at the stated time. Hosts are not obliged to wait, and no refund is due if you miss the start.

Travel insurance. We strongly recommend that you take out comprehensive travel insurance, including medical, cancellation and baggage cover and cover for any adventure activity you have booked. Our services are not a substitute for such insurance.

Fitness to participate. You should book only activities for which you are fit. If a guide reasonably considers, on safety grounds, that your continued participation would put you or others at risk, the guide may end your participation. In that case, we will review the circumstances and refund the unused portion where it is fair to do so.

You must bring the documents that the Service requires, such as a passport, driving licence or proof of age. Where a Host requires passport details in advance, we will ask you for them and explain why.

We are liable to you for failing to perform our own obligations under clause 3.3 with reasonable care and skill: taking your booking, handling your money, confirming with the Host, describing accurately what we sell, refunding you when due, and supporting you.

We are not liable for the manner in which a Host performs a Service, or for injury, death, illness, or loss or damage to property arising from a Host's Service, except where it results from our own failure under clause 12.1.

Where we are liable, our liability is limited to the Total Price of the Booking concerned. This limit does not apply to death or personal injury, to damage we cause intentionally or through gross negligence, to fraud, or to any other liability the law does not allow us to limit.

Nothing in these Terms removes or limits any right you have under mandatory consumer protection law in your country of residence, and nothing prevents you from bringing a claim against a Host or a Hotel directly.

This clause sets out what we commit to provide, and we would rather be held to it than to a disclaimer.

Support hours are Sunday to Friday, from 9:00 to 19:00 Bulgarian time. Outside those hours, an urgent line is available at all times: urgent requests are prioritised, and any matter affecting a Service currently taking place is handled immediately.

The 30-minute response time is our internal target and the standard we set ourselves. The one-business-day response time is our commitment to you. We distinguish between the two deliberately, because a commitment that holds only during office hours is not a genuine commitment.

Clause 13 does not extend our legal liability under clause 12; it describes the service standard we hold ourselves to.

Hosts write their own descriptions and supply their own photographs, prices and availability. Transfers are the exception, as we set their prices ourselves. We review what we list, and we do not list Services we have not vetted. We may correct, translate or edit a description without changing the nature of the Service, but we rely on Hosts to keep their own information up to date.

If you find an error on a Service page, please inform us and we will correct it.

If what you received was materially different from what the listing described (as defined in clause 9.3), clause 9.2 applies.

Guests who have completed a Booking through the Platform may review it: after the Service date, we send a review invitation to the email address on the Booking. Reviews of private transfers may also be submitted through a review link that we share with travellers after their journey. Anyone with that link can submit a review through it, so a review submitted in this way may come from a person we cannot match to a Booking. We publish such a review as written, with the name the reviewer provides, and any person who submits one agrees to its publication under that name. Every other review published on the Platform comes from a verified Booking.

We do not edit reviews, and we do not pay for them. We remove reviews that are unlawful, abusive, contain personal data about other people, or are not about the Service.

Reviews reflect the opinions of individual reviewers, not our own.

Search results. When you search or open a category, we show only the Services that match your criteria: the place, the category, and any language, duration or price you select. Services located in the place you searched appear before trips from elsewhere to that place. The most recently listed Services appear first, unless you select a different order where the page offers one.

Popular lists. Lists of popular Services, such as the rows on our home page, are ordered by a popularity score that weighs, in this order: confirmed and completed Bookings (40%), Guests' average rating (30%), the number of reviews (20%), and how recently the Service was listed (10%).

Our team's picks. Some rows, such as a city row or a seasonal collection, are chosen and ordered by our team.

No Host pays to appear on the Platform or to influence their position in the results, or in our AI travel assistant's suggestions (clause 24.4).

To report content you believe is illegal or breaks these Terms, such as a listing, review, photo or message, email hello@makeyourtravell.com with a link to it, the reasons why you believe it is illegal or breaks these Terms, your name and email address, and a statement that your report is accurate and complete. We confirm receipt, review the report diligently and promptly, and inform you of our decision, the reasons for it and how you can challenge it. If we remove or restrict content, we inform the person who posted it and give our reasons.

To complain about a Booking, email hello@makeyourtravell.com or message us on WhatsApp. We aim to resolve complaints within 5 to 10 business days.

If your complaint is not resolved, you may refer it free of charge to an out-of-court dispute resolution body in Bulgaria: for experiences, tours, attractions and hotel stays, the general conciliation commissions of the Commission for Consumer Protection (www.kzp.bg); for transfers, the Commission's sectoral conciliation commission for transport, in Sofia. You may also go to court at any time.

The Platform allows you to send messages to a Host about a Booking, and you should use it for that purpose.

You must not arrange payment or a separate booking outside the Platform. If you do, none of the protections in these Terms apply to that arrangement. This does not apply to a Hotel Booking: that booking is made with us on WhatsApp under clause 23, and paying the hotel on arrival under the rate we booked is not a payment outside the Platform.

We can access messages for support, safety, fraud prevention and legal compliance. See the Privacy Policy.

The Platform, its design, code, text and our logos belong to us and may not be copied without our written permission.

Host photographs and descriptions belong to the Host or its licensor.

If you post a review, photo or comment, you keep ownership and you give us a non-exclusive, royalty-free licence to display it on the Platform and in our own marketing. You can ask us to stop using it in marketing at any time.

Photos of a Hotel that come from the Hotel, its brand, group or owner, or their photographers, whether from their websites, media libraries or sent to us ("Hotel photos"), belong to the Hotel, its brand, group or owner, the photographers who took them, or whoever licensed them to the Hotel. We do not own them and claim no ownership of them. We show Hotel photos only to help you choose a stay we can book for you under clause 23: the photos the Hotel publishes on its own website to promote its rooms, or photos the Hotel or the rights holder has sent us or agreed in writing that we may use. On the Hotel's page the photos are credited and linked to the Hotel's website, and we take them down on request under clause 19.6.

We show Hotel photos on our live website, www.makeyourtravell.com, and in our own posts only in these places: the Hotel's page on the Platform (its gallery and room cards), the Hotel's card in our hotel listings and city lists, the preview image shown when someone shares a link to those pages (for example on WhatsApp, Facebook or X), the structured data on those pages that search engines read, and our own posts on Facebook and Instagram that promote the Hotel. Posting on Facebook and Instagram requires us to give Meta the licence its terms ask of every user: to host, copy, show and adapt the post for its services. We post a Hotel photo on Facebook or Instagram only where the Hotel or the rights holder has agreed to that in writing. We do not post Hotel photos on X or use them in paid ads. On the Hotel's page, the photos are credited and linked to the Hotel's website, and we add the photographer's name when the Hotel or the photographer asks us to under clause 19.7. Listing cards and link previews are too small for a credit line; they link to the Hotel's page, where the credit appears. We resize the photos, re-encode them for the web and keep copies on our content delivery network. A page layout may trim the edges of a photo to fit its frame, but we never remove, hide or crop out a watermark or a credit shown in the photo: if a frame would cut off a watermark or a credit, we do not use that photo. Apps and search engines may crop preview images themselves, so we never use a photo with a watermark or credit as a preview image, in search data or in our posts.

If you hold rights in a Hotel photo, or act for someone who does, you can ask us to remove it by emailing hello@makeyourtravell.com with a link to the page, the photo concerned and your identity. Within 48 hours of receiving your request, we remove the photo from our live website, www.makeyourtravell.com, clear it from that website's image cache and remove it from our own social media posts, and we confirm to you by email when this is done. Copies that others made before then, such as link previews already sent or copies held by search engines, are outside our control. For Hotel photos, this clause applies instead of clause 17.1.

If you are the Hotel or the photographer and would prefer that we show other photos, or credit them differently, please write to the same address and we will update our pages.

These Terms are governed by the law of the Republic of Bulgaria.

Disputes relating to these Terms may be brought before the competent courts of Bulgaria. If you are a consumer residing in the European Union, you may also bring proceedings in the courts of your country of residence, and any proceedings against you may be brought only in those courts.

Nothing in clauses 20.1 and 20.2 affects your rights as a consumer. If the mandatory consumer protection law of your country of residence applies to your Booking, you retain the full protection it gives you, including any right to bring proceedings in your country of residence. The choice of Bulgarian law does not deprive you of that protection.

These Terms are published in several languages.

The version that applies to your Booking is the one in the language you used when you made it.

In the event of any inconsistency between language versions, or if any term is unclear, the interpretation most favourable to you applies. This does not affect any right you have under the consumer protection law of your country of residence.

We may update these Terms. The version that applies to your Booking is the one published when you made it.

We will publish material changes prominently on the Platform and state the date of the update.

Our role. On your instructions, we place your booking with the hotel through Expedia TAAP, Expedia Group's booking system for travel professionals, or directly with a Partner Hotel (clause 23.12). We do not own or run any hotel and we do not provide the stay. Your contract for the stay is with the hotel, under its own rules (check-in and check-out times, minimum age, a card or deposit it may ask for at check-in, house rules) and the rate terms in your quote, which form part of your Hotel Booking. To book, we pass Expedia or the hotel the names, dates, number of guests, requests and contact details the booking needs, as explained in our Privacy Policy. Between you and us, these Terms cover our booking and support service and the amounts in clause 23.6.

Applicable clauses. Clauses 5, 6, 8, 9 and 10 do not apply to Hotel Bookings: this clause 23 applies instead. In the other clauses, "Booking" includes your Hotel Booking, "Service" includes your stay, and "Total Price" means the total price of your stay in your confirmation; what they say about a Host and its Service applies in the same way to the hotel and your stay. Clauses 14 to 16, on Host listings, reviews and ranking, do not apply to hotel pages (clause 23.10). Where clause 23 and another clause differ, clause 23 applies.

Quote before booking. You choose dates, rooms and guests on the hotel page and send them to us on WhatsApp, or, at a Partner Hotel whose page offers it, submit a room request on the page (clause 23.12). A request does not create a booking and does not bind you. We send you a quote: the room, the total price, what is included, the cancellation terms of the rate and any fee for cancelling. It is valid for the period it states, or for 24 hours if it states none, and it does not hold the room. We book only after you confirm the quote in writing; by confirming it you accept these Terms, the rate's terms and the hotel's rules we notify you of in it. We may decline to book before we send you a confirmation, in which case you owe nothing. Your Hotel Booking is made when we send you a confirmation with the hotel's or Expedia's booking reference: check it immediately and inform us on the same day if anything in it is incorrect. The person who confirms the quote is responsible for every room and guest in it.

Prices and payment for your stay. Hotel rates change with the dates, the room and availability, so the hotel pages show no fixed prices. If the rate changes before we book, we book nothing until you confirm again. Once your Hotel Booking is confirmed, its rate applies unless you change the booking, or unless the VAT or the local tourist tax changes, or Expedia or the hotel cancels a rate published by mistake (clause 23.8). You pay the hotel for your stay, at the hotel, in euro and under its payment rules, and the hotel issues your invoice. We take no payment from you for the room and charge you no booking fee: Expedia or the hotel pays us a commission that is included in the rate. Taxes and charges the hotel collects, such as the local tourist tax or parking, are paid at the hotel unless the quote says they are included.

Cancellations and changes. Each rate has its own cancellation terms, set by the hotel and shown in your quote and confirmation; some rates cannot be cancelled free of charge. To cancel or make a change, write to us before the deadline: a cancellation takes effect when we receive your message, and close to the deadline you should use the urgent line in clause 13.2. Our free cancellation deadline is 48 hours before the hotel's own (at a Partner Hotel, as clause 23.12 provides), so that we can cancel in time. If you cancel after our deadline but the hotel still allows us to cancel without a fee, you pay nothing. If you cancel directly with the hotel, inform us immediately. A change of dates, room or guests requires a new quote.

The card guaranteeing your booking. We hold your Hotel Booking with our own card, so you never send card details on WhatsApp or by email. We may ask you to save a card on our secure payment page; saving it incurs no charge, and the page states in one line what we may charge it for, which you tick to agree. If the hotel charges our card for something you owe it under your rate or its rules, such as a late cancellation or no-show fee, nights or extras you did not pay at the hotel, or damage, you pay us exactly that amount, in euro, and never more than the terms we sent you allow. Before we charge you, we send you the hotel's charge and its reason; if you tell us within 3 days that it is wrong, we first take it up with the hotel and Expedia and charge only the amount that stands, within 30 days. If you have already paid the hotel for it, we do not charge you again. Without a saved card, we send you an invoice payable within 7 days. Please contact us before disputing a charge with your bank. We remove the saved card 14 days after your check-out date, or 7 days after a cancellation with no fee. Where you cancel under the right in clause 23.9, you pay only the fee that clause states.

At the hotel. The hotel registers you as a guest under Bulgarian law, so bring a passport or ID card for every adult; it may ask for a card or a cash deposit at check-in. Its rules on age, extra guests, pets, smoking and parking apply, and it may refuse a guest who does not meet them. Tell us before you confirm if you need something the hotel must agree to, such as an early check-in or accessibility: we pass it on and the hotel decides.

If the hotel cannot accommodate you, or you cannot travel. If the hotel or Expedia cancels your confirmed booking, or the hotel cannot provide what you booked, inform us immediately: we request an equivalent room at the same hotel or nearby and pass on what is offered, and if it costs more, you decide before we book it. If you cannot travel because of illness, a cancelled flight, war or another event beyond your control, your rate's cancellation terms still apply, because the hotel keeps the room for you; we ask the hotel to waive or reduce its fee as a goodwill gesture and pass on what it agrees. We recommend travel insurance and a refundable rate when plans may change. This clause replaces clause 10 for Hotel Bookings.

If the law where you live gives you more. If the consumer law of the country where you live applies to your stay and lets you cancel a stay booked online or by message on better terms than the hotel's terms for your rate, our quote may offer you a choice between that right and the hotel's cancellation terms for the rate, which may be priced differently, and the option you choose is written in your confirmation. If the confirmation records no choice, or the quote offered none, that right applies in full. Under it, if you cancel within its limits, we cancel the booking, release your saved card and charge you only the fee that law allows; anything the hotel charges us for that cancellation is ours to bear. Otherwise the hotel's terms for your rate apply, as far as the law allows. If the law gives you more than this clause, the law applies.

What the hotel pages show. We write the hotel pages ourselves from what the hotel, its website and Expedia publish, and check them with care, but the hotel may change its facilities without informing us. Your quote and confirmation state what your rate includes; anything further shown on the page is not a promise. The guest score on a hotel page is Expedia's score from the reviews of its own guests. We choose which hotels to list, and their order. If you find an error on a page, please inform us and we will correct it.

Who is responsible for what. The hotel is responsible for your stay: the room, its facilities, staff, food and service, its safety and cleanliness, and your belongings at the hotel. We are responsible for booking what you confirmed, passing on the rate's price and terms correctly and supporting you, as clauses 3.3, 12 and 13 set out; we are not liable for the stay itself unless our own failure under clause 12.1 caused the problem, and clause 12.3 limits our liability to the total price of your stay.

Partner Hotels. Some hotels have their own agreement with us, as stated on their hotel page (a "Partner Hotel"). We book them directly with the hotel, not through Expedia, and the hotel pays us a commission that is included in its rates. Clause 23 applies to them with the following changes. Where the page offers it, instead of asking on WhatsApp you submit a room request on the page: dates, rooms, the bed setup where the room offers a choice, guests and your contact details, with a card saved on our secure payment page (clause 23.6). Submitting it incurs no charge and creates no booking. We pass it to the hotel at once and ask it to answer within 4 hours. The hotel may confirm it, offer you another room or other dates, or decline it; an alternative is booked only if you accept it. Your Hotel Booking is made when the hotel confirms it, and the hotel sends you its own confirmation, with its booking number, the price of your stay and its conditions, which form part of your Hotel Booking. If the price does not suit you, you may cancel free of charge until the deadline below. If nothing is booked, we remove the saved card. You may cancel free of charge until 16:00 Sofia time on the day before your arrival; the hotel's own deadline is 16:00 on the day of arrival. After that, or if you do not arrive, the hotel's fee is at most the first night, and clause 23.6 applies to it.

What it is. Where the Platform offers it, our AI travel assistant, shown on the Platform as "Your personal guide", answers questions about travelling in Bulgaria and suggests Services and day by day plans. It is an artificial intelligence system: its answers are generated automatically by a language model (Claude, by Anthropic), not written by a person. Our team is available on WhatsApp whenever you wish to speak to a person. It can also plan a trip with you: it asks a few questions, such as your dates or how many days you have, who is travelling and how many adults and children (with the age of each child), the airport you land at, whether you stay in one place or move between places, and what you enjoy, and then writes a plan day by day (clause 24.6).

Recommendations, not bookings. The assistant only recommends. It does not book, reserve, confirm or charge anything, and it does not act for any Host. Each Service it suggests is booked on its own: you book it yourself on its own page, from the Host named there, at its own price and on its own terms, and you pay for it separately, on its own Booking. A plan it writes is not a package or a single product, and we do not sell it for one combined price. If you ask it to, it can save Services to My trip, which also books nothing (clause 25.7). Hotel stays are booked as clause 23 sets out.

Check before you book. AI answers can be incomplete or wrong. Before you book, check the Service page and the booking form: the price, the availability, what is included, the minimum age, the meeting point and the cancellation terms shown there are the ones that apply, and they prevail over anything the assistant wrote. Prices it mentions are for guidance only: an experience price is a starting price from our catalogue, a transfer price is a quote based on our transfer prices, and the price of a hotel stay comes only from our team or the hotel. Information it shows from Google Maps, such as ratings, opening hours and travel times, comes from Google, not from us, and can change.

How it chooses what to suggest. The assistant suggests Services from our catalogue and draws on our travel guides, on the questions travellers ask us, on what travellers told us about their trips and on guidance from our team. What it suggests depends mainly on how well a Service fits your question (the place, your dates, who is travelling and what you enjoy) and on the preferences you saved, if you turned them on, and also on the Service's rating and price. No Host pays to be suggested, as with search results (clause 16.4).

Fair use. Use the assistant for travel questions. Do not enter payment details, passwords or sensitive personal information in the chat. Visitors without an account can send a limited number of messages. Our Privacy Policy explains how we handle your messages, and the conversations, preferences, trip plans and lists you choose to save.

Planning a trip, saving it and sharing it. With a plan, the assistant shows the ideas for your trip day by day, with cards for the Services it suggests. Where it can, it adds up the separate prices of the experiences in the plan (as clause 24.3 describes them) for the number of travellers you gave, as an estimated total, so you can see roughly what your days may cost. That total is information only: it is not a price, an offer or a product, nothing can be bought at it, it does not include hotel stays or transfers, and it can change. Each Service is a separate contract with its own Host, booked and paid for separately, on its own page, at the price in its booking form and under its own cancellation terms (clauses 24.2 and 24.3). Booking one Service does not commit you to book any other, and cancelling one does not affect the others. A link from the plan to a Service opens its booking form with the day and the number of travellers from the plan already filled in: check them before you pay. With the "Save trip" button you can save the experiences in the plan, each with its day and number of travellers, to My trip (clause 25), and this books nothing. You can share a conversation, which shares only its title and a link to our assistant, or the plan of a saved trip, which shares its name, dates, number of travellers and links to its Services, by message or by copying it. The people you send it to cannot open your conversation or your list. Our Privacy Policy explains what we do with your answers to the planner.

What a list is. Where the Platform offers it, you can keep Services you are thinking about in a list: with the heart on a Service's card or page ("Save to My trip"), which saves the Service without any choices; by saving a trip plan from our AI travel assistant (clause 24.6); or by asking the assistant (clause 25.7). What you save appears in My trip, under "Saved for later", where you can book each Service or remove it. A list is a place to keep ideas for your trip, and nothing more. Lists may be unavailable at times; you can always book a Service directly on its page.

Saving does not create a booking. Saving a Service to a list does not book, reserve, confirm or charge anything, and it does not hold a price or availability for you. Nothing is sent to the Host. We do not keep a Service available for your list: until you book it, its price or terms may change, it may sell out, and it may stop being offered.

Each Service is booked separately. A list is not a package or a single product. It has no combined price, and we do not sell a list or its contents as one. Each Service in a list is booked on its own: you open it from the list, check the choices in its own booking form, and book and pay for it separately, as its own Booking, from its own Host, at its own price and on its own terms. These Terms apply to that Booking as to any other. Booking one Service in a list does not commit you to book another, and if one Booking is declined, cancelled or changed, your other Bookings are not affected.

Contents of a list. A list can hold the Services you book on the Platform with a booking form, such as experiences, tours, attractions, seats on a group tour and private transfers, each with the choices you saved for it: for example the date, the time and the number of travellers and, for a transfer, the route, the vehicle and the pickup details. A hotel from our hotel pages, car rental and flights can be kept in a list only as a link, for planning: they cannot be booked or paid for from a list, and keeping one there sends no request to us or to anyone else. You book a hotel stay as clause 23 sets out, and the Platform does not sell flights (clause 3.4).

Prices in a list. A list may show a price next to a saved Service: a starting price from our catalogue, or a price worked out for the choices you saved, at the moment you open the list. That price is a guide only: it is not an offer, it guarantees nothing, and it can change. The price, availability and terms shown in the booking form when you book are the ones that apply (clause 6), and they prevail over anything a list shows. A list shows no total for the Services in it.

Booking from a list. Once you start booking a Service from a list, the list keeps the choices you are booking, and you cannot change that Service in the list or remove it, unless you cancel an unpaid booking as described below. The list shows the status of that booking: for example, that your payment was received and the Host's confirmation is awaited, or that the Booking was confirmed, cancelled or refunded. That status is shown for your convenience only: your Booking confirmation email is the record of what you bought (clause 5.5). If you start booking a Service and do not complete the payment, you can resume the payment from the list, or cancel the unpaid booking there, free of charge. A list that holds a trip shows how many of its experiences are booked, and after each Booking the confirmation page may offer the next experience in the list. If you book without an account, the booking form of the next experience may already contain the contact details you gave for your last booking from that list: check them, and change them if necessary. Each time, you choose whether to proceed to the next Service, skip it or return to the list; nothing proceeds, books or charges automatically.

Our AI travel assistant and your lists. Our AI travel assistant (clause 24) can read your lists to answer you. It may create a list, save a Service to one or change one only when you clearly ask it to, and never merely because it has recommended something. It cannot book, reserve, start a payment or charge anything from a list. If it saves or changes something you did not ask for, you can reverse the change or remove what it saved in My trip. Check what it saved before you book: the booking form prevails over anything the assistant wrote (clause 24.3).

Who sees your lists, and how long they are kept. We do not show your lists to Hosts or to other users, and a list opens only in the account, or the browser, that made it: lists cannot be shared. You can share the plan of a trip as text (clause 24.6): it holds the name of the trip, its dates, the number of travellers and links to its Services, but no prices, no link to your list and none of your contact details. A Host receives only the Booking you make with it. A list you make without an account (a guest list) is linked to the browser where you made it, for your visitor session: that session ends 30 days after it starts and is not extended when you open or change the list, and the list is then deleted. If you sign in before then, your lists move to your account. Lists in your account do not expire: they are kept until you ask us to delete them or your account is deleted. Archiving a list moves it out of your active lists but does not delete it. Our Privacy Policy explains how we handle what is saved in your lists.