Privacy Policy - MakeYourTravel

The Website is operated by AROYO BRACHA LTD (hereinafter: the "Company"), a company duly registered in the Republic of Bulgaria.

UIC Registration Number: 208385190

Registered address: Petar Parchevich 29, Sofia, 1000, Bulgaria.

Email: hello@makeyourtravell.com

Phone: +359-87-934-3468

We collect personal information that you voluntarily provide when using the Website and our intermediary services:

• Identification and contact details: Full name, email address, and phone number.
• Booking details: Information submitted in trip registration forms, hotel bookings, or vacation planning.
• Travel documents: Passport details (only when required by the supplier/hotel to complete the booking).
• Technical data: IP address, cookies, and statistical browsing data (such as Google Analytics) to improve user experience.
• Payment details: Processed directly by secure third-party payment providers and not stored on our servers.

The information is used by the Company for the following purposes:

• Performance of the intermediary contract: Managing bookings (hotels, attractions, tours) and maintaining ongoing communication with the customer.
• Legal compliance: Compliance with accounting, tax, and reporting laws in the Republic of Bulgaria.
• Customer service: Responding to inquiries, requests, and technical support.
• Legitimate interest: Website management, security, and service improvement.
• Marketing and updates: Sending content about Bulgaria and promotions - only to users who have given explicit consent. You can unsubscribe at any time with one click.

To provide our services, we share information only in the following cases:

Local service providers: Customer details (name and contact information) are transferred to hotels, guides, or transportation companies in Bulgaria for the purpose of fulfilling bookings only. Information may be transferred to countries outside the European Union if the supplier is located there.

Payment companies: Payment details are transferred directly to the secure payment provider.

Legal obligation: In cases where disclosure is required by law or court order in Bulgaria.

Retention period: Information will be retained for the duration of the engagement and thereafter in accordance with retention obligations under Bulgarian tax and accounting laws.

Security: The Website is secured with SSL protocol for data encryption. We take standard measures to protect personal information, but it should be noted that no online environment is completely immune to breaches.

In accordance with GDPR regulations and privacy protection laws, you have the following rights:

• Right of access: To receive information about the personal data we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete information.
• Right to erasure ("right to be forgotten"): To request deletion of personal data (subject to legal obligations to retain documents).
• Right to restriction of processing: To request limitation of how your information is used in certain circumstances.
• Right to object: To stop receiving direct marketing at any time.
• Right to lodge a complaint: You may file a complaint with the Bulgarian Commission for Personal Data Protection (CPDP).

This policy may be updated from time to time. Material updates will be published prominently on the Website.

For any questions, requests, or exercise of privacy rights, please contact us at: hello@makeyourtravell.com