Privacy Policy - Make Your Travel Platform
This policy explains which personal data we collect, how we use it, and how you can exercise your privacy rights.
Last updated: March 1, 2026
Introduction
Welcome to the Make Your Travel website (the "Website"). Your privacy is important to us, and this policy explains what data we collect, how we use it, and which rights are available to you.
1. Collection of Personal Information
As part of using the Website and our services, we collect personal information you voluntarily provide, including:
Full name.
Email address.
Phone number.
Payment details (processed through a secure third-party payment provider).
Additional information submitted in trip registration forms, hotel bookings, or vacation planning requests.
Collection methods include:
Website contact and registration forms.
Business chat / WhatsApp communication.
Orders and payments for tourism services.
Advertising campaigns (Facebook, Instagram, Google, etc.).
Use of statistical analysis tools such as Google Analytics and Cookies to improve user experience.
2. Purpose of Using Information
The collected information is used to:
Manage bookings (hotels, attractions, tours) and maintain ongoing customer communication.
Handle payments and invoices.
Respond to inquiries, requests, and customer service needs.
Send updates, promotions, Bulgaria destination content, and marketing messages only to users who gave explicit consent. You can unsubscribe at any time with one click.
3. Sharing Information with Third Parties
To provide services, we share information only in the following cases:
Local service providers: Customer details (name and contact details) are shared with hotels, guides, or attraction providers in Bulgaria to fulfill bookings.
Payment companies: Payment details are transferred directly to the payment provider and are not stored on the Website servers.
Statistical analysis: Anonymous information (without personal identification) may be shared with systems such as Google Analytics for Website performance improvements.
Legal obligation: Where disclosure is required by law or court order.
4. Data Retention and Security
Personal information is stored in Website systems and internal CRM systems for business operation and service management purposes.
The Website is secured with SSL protocol for encrypted data transfer.
We take reasonable and accepted measures to protect personal information and prevent unauthorized access. However, no online environment is fully immune to security breaches.
5. User Rights
In accordance with privacy protection law and Amendment 13, you have the following rights:
Review the information collected about you.
Request correction or update of inaccurate information.
Request deletion of your personal information from our databases (subject to legal obligations to retain accounting and tax records).
Unsubscribe from mailing lists at any time.
6. Policy Updates
This policy may be updated from time to time. Material updates will be published prominently on the Website.
7. Contact Information
For any privacy-related questions or requests, you can contact us using the details below:
Company name: Aroyo Bracha Ltd (Make Your Travel Website)
Address: Peter Parchevich 29, Sofia, 1000, Bulgaria
Email: Info@MakeYourTravel.bg
Phone: +359-87-934-3468
Policy update date: March 1, 2026